Coal Sophie Coal

Fast Shipping with Professional Packaging

Due to our longstanding partnership with UPS FedEx DHL, and other top international carriers, we are able to offer a variety shipping options. Our warehouse staff are extremely skilled and will package your goods in accordance to our precise and exact specifications. Your goods are thoroughly checked and properly secured before shipping. We ship to thousands clients each day across multiple countries. This shows our commitment to be the largest online retailer in the world. Warehouses and distribution centers can be located throughout Europe and the USA.

Note that orders containing more than one item are processed according to the specific item.

We will thoroughly inspect all items before sending. Most orders are now shipped within 48 hrs. The delivery time should be between 3 and 7 working days.

Returns

The stock is dynamic and we cannot completely manage it due to the fact that many parties are involved, which includes our warehouse and factory. Stocks are subject to change at any moment. Be aware that your order is out of stock when your order has been made.

The policy is 30 days. If you don't receive your product within the 30 days period, we are unable to offer a refund or an exchange.

In order to be eligible for a refund, your item must be in good condition and in the same state that you received it in. It should also be returned in its original packaging.